Effective Date: 28 October 2026
Last Updated: 28 October 2026

1. Introduction

Hoztox Technologies (“Hoztox,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our website visitors, clients, customers, and users of our software applications and digital services.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you visit our website, use our services, or interact with applications and integrations developed or managed by Hoztox Technologies.

This policy applies to our website, software applications, web-based platforms, digital marketing services, and integrations with third-party platforms, including Meta Platforms’ WhatsApp Business Platform and WhatsApp Cloud API.

By using our website or services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

  2.1 Personal Information

• Name and business name.
• Email address and telephone number.
• Business contact details and address.
• Information submitted through contact forms, inquiries, or support requests.
  
  

  2.2 Technical Information

• IP address and browser information.
• Device type, operating system, and usage information.
• Website access logs, diagnostic information, and error reports.
  
  

  2.3 WhatsApp and Messaging Information

  When our services are used to integrate with the WhatsApp Business Platform or WhatsApp Cloud API, we may process information necessary to provide messaging functionality, including:

• WhatsApp business account and phone number identifiers.
• Business profile information and configuration details.
• Customer phone numbers and messaging identifiers.
• Message content, delivery status, timestamps, and messaging events.
• Webhook events and information required for message processing, customer support, and troubleshooting.
  
  

The information processed depends on the permissions granted, the configuration of the relevant application, and the features enabled by the client.

We only collect and process information that is reasonably necessary for the relevant business purpose.

3. How We Use Information

Hoztox Technologies may use collected information to:

• Provide, operate, and maintain our services and applications.
• Develop and manage WhatsApp Business Platform and WhatsApp Cloud API integrations.
• Send and process messages as instructed by authorized clients.
• Respond to inquiries and provide technical support.
• Troubleshoot errors and improve system reliability.
• Maintain application security and prevent fraud or unauthorized access.
• Comply with applicable legal and regulatory obligations.
• Communicate important service updates and policy changes.

We do not use personal information for purposes unrelated to the services provided without an appropriate legal basis or permission where required.

4. WhatsApp Business Platform and Meta Integrations

Hoztox Technologies may develop or provide software that connects business applications with Meta services, including the WhatsApp Business Platform and WhatsApp Cloud API.

When a client authorizes our application and grants the required permissions, the application may access or process relevant business account information, phone number identifiers, messages, and related messaging events to provide the requested functionality.

We use such information only to provide, maintain, secure, and support the authorized integration and associated services, subject to applicable Meta Platform Terms, developer policies, and other applicable requirements.

Hoztox Technologies does not sell WhatsApp message content or Meta Platform data to third parties. We do not use such data for advertising, profiling, or unrelated purposes in ways prohibited by applicable Meta policies.

Clients remain responsible for ensuring that they have the necessary rights, permissions, and legal basis to submit customer information and communicate with their customers through the services.

5. Sharing and Disclosure of Information

We do not sell personal information to third parties.

We may disclose or make information available in the following limited circumstances:

• Service providers: Hosting providers, infrastructure providers, and technical service providers that help us operate our services.
• Platform integrations: Meta and other platforms when disclosure or processing is necessary for an integration requested or authorized by the client.
• Client instructions: Authorized business clients who use our software to manage their own customers and communications.
• Legal requirements: Where disclosure is required by applicable law, a court order, or a lawful request from a competent authority.
• Security and protection: Where reasonably necessary to protect our rights, users, systems, or services against fraud, abuse, or security threats.
  
  

Service providers are expected to handle information in accordance with applicable contractual, confidentiality, and data protection requirements.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

Depending on the services provided, these measures may include access controls, authentication, secure communications, restricted system permissions, monitoring, and appropriate security practices.

Information may be stored on secure servers or infrastructure provided by third-party hosting providers. Access is restricted to authorized personnel and service providers who need the information to perform their responsibilities.

No method of electronic transmission or storage is completely secure. Therefore, although we take reasonable precautions, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide the requested services, fulfil the purposes described in this policy, resolve disputes, maintain security, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information, the service configuration, contractual requirements, and applicable law.

Where information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements and legitimate retention needs.

8. Data Deletion and User Requests

Users and authorized business clients may request access to, correction of, or deletion of personal information held by Hoztox Technologies, subject to applicable law and legitimate retention requirements.

To submit a data deletion request, please contact us using the details provided in the Contact Us section.

Please include sufficient information to help us identify the relevant account or data without unnecessarily disclosing sensitive information.

We will review and process valid requests within a reasonable period and in accordance with applicable legal requirements.

For applications integrated with Meta platforms, users may also use applicable Meta or Facebook settings and data deletion request mechanisms where available.

Deleting data held by Hoztox Technologies does not necessarily delete information independently retained by Meta, WhatsApp, a client, or another third-party service. Such information is subject to the relevant provider’s policies and applicable law.

9. Third-Party Services

Our website and applications may integrate with or link to third-party services, including Meta, WhatsApp, hosting providers, analytics services, and other business platforms.

These third-party services may process information under their own privacy policies and terms. Hoztox Technologies does not control the independent privacy practices of third-party providers.

We encourage users to review the applicable privacy policies of those services before using them.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to maintain website functionality, understand website usage, improve performance, and enhance the user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

11. International Data Transfers

Depending on the hosting infrastructure and third-party platforms used, personal information may be processed or stored in countries other than the country where it was collected.

Where international transfers occur, we will take steps required by applicable data protection laws to ensure that information is handled with appropriate safeguards.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Withdraw consent where processing is based on consent.
• Object to or request restrictions on certain processing activities.
• Raise a privacy-related complaint with us or the relevant authority.
  
  

To exercise these rights, please contact us using the details below. We may need to verify your identity or authority before processing a request.

13. Children’s Privacy

Our services are intended for businesses and individuals who are legally permitted to use them. We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or data handling practices.

Any updates will be published on this page with a revised “Last Updated” date. We encourage users to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us on +91 8606 242293.